FAQs
1. What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location.
2. How long does shipping take?
Delivery estimates and shipping charges are shown at checkout. Please read our Shipping Policy for processing and delivery information.
3. Do you offer international shipping?
We deliver to the destinations available at checkout. If your country is not listed, contact us before ordering.
4. Can I track my order?
After dispatch, use the tracking link in your shipping confirmation email. For assistance, visit Track My Order.
5. What is your return and refund policy?
Our return window is 90 days from delivery. Contact us before returning an item. Eligibility, shipping exclusions and refund timing are described in our Refund Policy.
6. How can I contact customer service?
Email support@metabolaeus.com with your order number. This storefront is operated by Visiovance, 15 Randall Hts, Middletown, NY 10940, United States.
7. Are your payments secure?
Payments are processed through the Shopify checkout and its enabled payment providers. Do not send payment card details by email.
8. How do I take Metabolae, and when will I see results?
Follow the directions on the product label. Results vary. Ask a qualified healthcare professional before use if you take medication, have a medical condition, are pregnant or are breastfeeding.
9. How does the subscription work?
The offers displayed on this storefront are one-time purchases unless recurring terms are explicitly presented and accepted at checkout. For order assistance, contact our support team.
10. Can I change or cancel my order after it's been placed?
Contact support@metabolaeus.com as soon as possible. Changes or cancellation depend on whether the order has already been processed or dispatched. See our policies for details.